Wednesday, March 24, 2010
Etihad Airways Circular
Etihad Airways Circular
Servcie Fee-Effective 01 april 2010
Inline with the global market practice, Agency commission will now be replaced with Passenger Service Fees (PSF), which can be claimed from the passenger to the maximum of 7 percent of fares including fuel surcharge.
Passenger Service Fee (PSF) should not be reported in BSP and should only be reflected on Passenger receipt.
Passenger Service Fee will be purely an understanding between agency and passenger, no claims and liability of airline with regard to PSF.
Effective 01 April 2010 Agency IATA commission will be Zero for Etihad Airways
Servcie Fee-Effective 01 april 2010
Inline with the global market practice, Agency commission will now be replaced with Passenger Service Fees (PSF), which can be claimed from the passenger to the maximum of 7 percent of fares including fuel surcharge.
Passenger Service Fee (PSF) should not be reported in BSP and should only be reflected on Passenger receipt.
Passenger Service Fee will be purely an understanding between agency and passenger, no claims and liability of airline with regard to PSF.
Effective 01 April 2010 Agency IATA commission will be Zero for Etihad Airways
Thursday, March 18, 2010
AIRLINES ACROSS ASIA IDENTIFY MERCHANDISING AS KEY STRATEGY FOR NEW REVENUE GROWTH
Singapore, 18 March 2010 – Abacus, Asia’s leading provider for travel solutions and services recently completed the Abacus Merchandising Survey 2010 interviewing Asian airline executives. The surveyed results show that airlines across the region will be stepping up their efforts to capture new revenue growth through ancillary revenue.
The Abacus survey found that 75% of airlines’ management teams were either ‘very’ or ‘somewhat’ committed in making ancillary services as one of their key priorities for 2010. More than half these airlines were already somewhat or heavily involved in merchandising strategies such as branded fares or ancillary products and services.
Abacus Vice President of Marketing, Brett Henry, said, “The survey has made it clear that airlines in all segments across Asia, not just LCCs, are making ancillary revenues a key component of their future revenue growth strategies.”
Another key insight from the survey Asian airlines shows that travel agencies will play a key role in their ancillary revenue efforts. 60% of the airlines indicated the agency channel as a pivotal part of their merchandising expansion plan, and they look to work more closely with the agencies to drive greater ancillary revenue this year.
Regarded as a high-yield revenue stream, industry analysts think the unbundling of services can offer airlines opportunities for brand image enhancement, product differentiation and sustainable competitive advantage . A recent report by the Centre for Asia Pacific Airlines (CAPA) predicted that airlines worldwide are expected to generate USD58 billion in ancillaries this year. For leading low cost carriers in mature markets, ancillary revenue already accounts for more than 15% of total revenue .
However, most of the Asian airlines surveyed by Abacus had tied the contribution of ancillary sales to a nominal amount of less than 5% of their total sales.
“In the U.S., traditional network carriers now fill the top three positions in annual total ancillary revenue instead of budget airlines . There is a huge revenue opportunity for Asian airlines in cultivating ancillaries as part of their overall business strategy,” continued Mr Henry.
“We have seen some of the world’s top carriers applying a-la-carte fees to business class travel and premium seatings over the past year, and these moves have set the industry thinking about ancillary products as a viable revenue source. What is key to the success of introducing this new revenue strategy to the market lies in careful management of customers’ expectations without hurting the brand integrity of the carriers.”
The top ancillary revenue category cited by Asian airlines in the Abacus survey was the selling of travel insurance. Other key strategies cited included onboard advertising, premium seat assignments, branded fares adoption, advanced seat assignments, paying for the first checked bag and lounge access.
Abacus has been supporting carriers to ancillary models being first to market in the region with solutions such as Abacus Branded Fares.
Mr Henry added, “More innovation is expected as merchandising strategies evolve. Abacus Branded Fares is a first-of-its-kind solution in Asia enabling airlines effectively to sell unbundled services categorised by fare families with similar attributes. This business model gives the airlines the opportunity to emphasise the true value of their fares instead of appearing only focused on price.”
The Abacus survey found that 75% of airlines’ management teams were either ‘very’ or ‘somewhat’ committed in making ancillary services as one of their key priorities for 2010. More than half these airlines were already somewhat or heavily involved in merchandising strategies such as branded fares or ancillary products and services.
Abacus Vice President of Marketing, Brett Henry, said, “The survey has made it clear that airlines in all segments across Asia, not just LCCs, are making ancillary revenues a key component of their future revenue growth strategies.”
Another key insight from the survey Asian airlines shows that travel agencies will play a key role in their ancillary revenue efforts. 60% of the airlines indicated the agency channel as a pivotal part of their merchandising expansion plan, and they look to work more closely with the agencies to drive greater ancillary revenue this year.
Regarded as a high-yield revenue stream, industry analysts think the unbundling of services can offer airlines opportunities for brand image enhancement, product differentiation and sustainable competitive advantage . A recent report by the Centre for Asia Pacific Airlines (CAPA) predicted that airlines worldwide are expected to generate USD58 billion in ancillaries this year. For leading low cost carriers in mature markets, ancillary revenue already accounts for more than 15% of total revenue .
However, most of the Asian airlines surveyed by Abacus had tied the contribution of ancillary sales to a nominal amount of less than 5% of their total sales.
“In the U.S., traditional network carriers now fill the top three positions in annual total ancillary revenue instead of budget airlines . There is a huge revenue opportunity for Asian airlines in cultivating ancillaries as part of their overall business strategy,” continued Mr Henry.
“We have seen some of the world’s top carriers applying a-la-carte fees to business class travel and premium seatings over the past year, and these moves have set the industry thinking about ancillary products as a viable revenue source. What is key to the success of introducing this new revenue strategy to the market lies in careful management of customers’ expectations without hurting the brand integrity of the carriers.”
The top ancillary revenue category cited by Asian airlines in the Abacus survey was the selling of travel insurance. Other key strategies cited included onboard advertising, premium seat assignments, branded fares adoption, advanced seat assignments, paying for the first checked bag and lounge access.
Abacus has been supporting carriers to ancillary models being first to market in the region with solutions such as Abacus Branded Fares.
Mr Henry added, “More innovation is expected as merchandising strategies evolve. Abacus Branded Fares is a first-of-its-kind solution in Asia enabling airlines effectively to sell unbundled services categorised by fare families with similar attributes. This business model gives the airlines the opportunity to emphasise the true value of their fares instead of appearing only focused on price.”
Friday, March 12, 2010
Thursday, March 11, 2010
Monday, March 8, 2010
Sunday, March 7, 2010
Abacus eServices - Double Happiness Contest for Travel Agents
Attn All Abacus Subscribers,
Please log on to abacus eServices or https://eservices.abacus.com.sg
Example for log in
Abacus Agent ID:-5555
Password:-jan2010
Pcc:-y0c8
Similar as above input your own agent id, id password and your PCC.
The quiz will appear on the left portion of your eServices page (See
Attached - Quiz in eServices) and Abacus will collate the winners, which
will be announced after 31Mar.
Existing travel agents registered with eServices - get 1 chance in lucky
draw when they answer a quiz
New travel agents who registered with eServices between 1Mar - 31Mar -
get 2 chances in lucky draw when they answer a quiz
The prizes include 20 sets of S$50 worth of shopping vouchers.
Also click following hyperlink for your further information.
http://www.abacus.com.sg/eServices/flyer_double-happiness.gif
Please log on to abacus eServices or https://eservices.abacus.com.sg
Example for log in
Abacus Agent ID:-5555
Password:-jan2010
Pcc:-y0c8
Similar as above input your own agent id, id password and your PCC.
The quiz will appear on the left portion of your eServices page (See
Attached - Quiz in eServices) and Abacus will collate the winners, which
will be announced after 31Mar.
Existing travel agents registered with eServices - get 1 chance in lucky
draw when they answer a quiz
New travel agents who registered with eServices between 1Mar - 31Mar -
get 2 chances in lucky draw when they answer a quiz
The prizes include 20 sets of S$50 worth of shopping vouchers.
Also click following hyperlink for your further information.
http://www.abacus.com.sg/eServices/flyer_double-happiness.gif
UPSELL TO BUSINESS CLASS ON GF FLIGHTS
GF KTM has informed following, please take note:
GF has introduced a Business Class Surcharge starting from USD165 (approx) for KTM-BAH-KTM on all online destinations.
**TERMS & CONDITIONS APPLY**
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