Etihad Airways (EY) Booking policy

We would like to request again to the travel agnecies to follow the following booking policy of Etihad Airways(EY)

Administrative Bookings: - Agent must utilize non-billable status codes to produce invoices or itinerary for administrative or accounting purpose.

Cancellations & Churning: - If a customer cancels his or her reservation, the agent must immediately release Etihad Airways inventory. Repeated canceling and rebooking of the same flight segments and inventory class for the same travel dates is often done to circumvent ticketing time limits of the fare rule. This practice blocks seats from other agents and disservices all of our customers.

Duplicate Bookings - Agent must not create a Duplicate Booking for any reason, or duplicate any reservation booked by another TMC or that is stored in another CRS/GDS or Etihad Airways internal reservation system. It is the responsibility of the Agent to determine if the customer already made a booking.

Fare Rules - The Agent must adhere to all ticketing and fare rules. Agent must issue a valid ticket or cancel the PNR by the applicable Ticket Time Limit. Etihad Airways reserves the right to use an automatic program to cancel segments when ticketing has not occurred by the applicable Ticket Time Limit, however, the Agent is responsible for adhering to ticketing time limits.

Fictitious Name and Other Speculative Bookings - The Agent must refrain from holding Etihad Airways inventory until a passenger or ticketing opportunity arises. An Agent may use the GDS only when it relates directly to a passengers request or intention of purchase a ticket.

Non-exclusive examples of such bookings include the use of a valid surname followed by initials (e.g., Smith/A/B/C, Chen/A/S/D/F, Anderson/X/Y/Z) and fictitious or celebrity names (e.g., Mouse/Mickey, Bond/James).

Inactive Segments - Changes to itinerary segment status resulting in Inactive Segments requires action and must be removed from the CRS/GDS PNR at least 24 hours prior to flight departure. This includes canceling ticketed or un-ticketed segments with a status code of UN, NO, HX, TL, WK, WL, or WN and removing other inactive segments in the PNR with the status codes such as UC, US and DL. In all cases, the Agent is responsible for promptly working queues.

Passive Segments - Industry standard practice requires that passive segments be used for the purpose of ticketing only after a booking has been made in an airline's inventory system. Invalid/mismatched passive segments will be rejected and a message sent to the booking agent which will require action at least 24 hours prior to light departure. Etihad Airways does not allow passive segments to be used for other reasons including but not limited to satisfying CRS/GDS productivity requirements, to circumvent fare rules or to fulfill administrative functions

Etihad Airways shall have the right to audit all Booking transactions to identify non-compliant Booking practices and reserves the right to issue invoices to recover excessive GDS cost wastage. If the non-compliant activity is continued by a travel agent, Etihad Airways will consider additional action up to and including restricting that agency's access through the specific GDS which was used by the agency to abuse Etihad Airways inventory.