IC/AI Circular: Necessary elements of PNRs

We are giving the circular from NACIL Kathmandu for your kind attention:

IC/AI को PNR Create गर्दा यि कुराहरुलाई ध्यान दिनुहोस् :

All Passengers Sales Agent
of NACIL
Kathmandu.

Ref No: KTM/17/317 Date: 05.07.09

Sir/Madam,

With warm seasons greetings from National Aviation Company of India Ltd.

This is further to our earlier circulars and briefings we are to inform you with following pertinent points while creating PNRs at your end.

1) The name element in the PNR should always be incorporated in the system in full and not the initial e.g. Mr. B. Basu will never be accepted instead Mr. Barun Basu or as per the passport or travel identification and no deviation on this account would be accepted.

2) Similarly Dietary preference, Contact details, Frequent Flier no and onward connecting details must be obtained from the passenger and it should be incorporated in the PNR without fail.

3) Contact details specially in case passenger having multi sector bookings, contact no. for each board point must be incorporated without fail.

Any deviation or discrepancies in the PNR causing discomfort to our valued passengers or difficulties in rendering services in a proper way, the concerned agent would be held responsible for such lapses and this would be viewed seriously.


Thanking you and looking forward to your cooperation always.


Yours sincerely
For AirIndia.

Gautam Saha
Manager
NACIL, Nepal.