Thursday, May 31, 2012
Tuesday, May 29, 2012
Friday, May 25, 2012
Thursday, May 24, 2012
PRICING TIPS for ETIHAD AIRWAYS US SECTORS
All Abacus Agents are able to price PNR on Abacus for Etihad Airways US sectors including Interline on American Airline through Abacus FareX.
3 Steps Fare Pricing
Description Entry
Retrieve Abacus PNR *BAUSAC
STEP 1: Pricing for lowest Fare NFT/EY
STEP 2: Accept and store Fare in PNR NFAC
STEP 3: Save Fare ER
Note: Must have a PNR present in the work area.
How to display Fare?
Adult Retrieve all applicable Agent Fares NFDKTMBOS/EY
Retrieve all Fares with specific travel date NFDKTMBOS/01JUN
Passenger TYPE (AD-Adult, CH-Child, IN-Infant NFDKTMBOS/EY¥PCH-IN
Booking code distributed by EY NFDKTMBOS/EY¥BM
How to display Fare Rules?
Fare rules display by Fare line NO 1 NFN1
Fare routing display by Fare line NO 1 NFR1
More display NFR1*ALL
Fare endorsement display by Fare line NO 1 NFE1
Other Entries
Display previous page NFMU
Move Up MU
Display next page NFMD
Display first page NFMT
Display last page NFMB
Enjoy!
Fly Etihad Airways & book on Abacus. Thank you.
Tuesday, May 15, 2012
PIA CIRCULAR
Dear All,
This is with reference to attached Code of Conduct Chapter 1, Para D, Point 21, 22 of Reservation and Ticketing Procedures signed by travel agents.We have encountered numerous passenger complaints and situations where PIA Contact Centre is unable to advise passengers about unusual flight circumstances such as flight delays, early departures, cancellations etc. This issue has mainly been highlighted because a high percentage of such PNRs, do not contain either customer contact number or the travel agent’s number is invariably inserted. In the event of cancellation or flight disruption, PIA Contact Centre is unable to inform the passenger which causes complaints and inconvenience to the valued customers. This practice is contrary to our SOPs. It is once again reiterated that insertion of passenger contact is mandatory element in PNR at point of Origin, Transit and Turnaround. We have observed that even when contact number is given, in many instances it is not properly inserted in Phone Field at the time of PNR creation but in OSI field, which is not a correct practice. Although above mentioned irregularities are mostly committed by our travel agents but this practice is ultimately resulting in passenger mishandling, complaints and decreased customer loyalty for PIA. As a policy, it is once again stated that any financial liability incurred to PIA as a direct consequence of non-compliance of Code Of Cunduct on account of insertion of passenger contact will be collected from concerned agent along-with fine of PKR1000/Pax or equivalent in local currency. A repeated violation may result in delinking of the agent.
This is for necessary compliance. Please acknowledge.
Warm Regards,
Zakir Hussain
Manager Nepal
Pakistan International Airlines
565-Hattisar, Kathmandu
Nepal
Tel: 00-977-1-4439563/4439565
Fax: 00-977-1-4439564
Mob: 00-977-9851110432
email: ktmuupk@piac.aero
This is with reference to attached Code of Conduct Chapter 1, Para D, Point 21, 22 of Reservation and Ticketing Procedures signed by travel agents.We have encountered numerous passenger complaints and situations where PIA Contact Centre is unable to advise passengers about unusual flight circumstances such as flight delays, early departures, cancellations etc. This issue has mainly been highlighted because a high percentage of such PNRs, do not contain either customer contact number or the travel agent’s number is invariably inserted. In the event of cancellation or flight disruption, PIA Contact Centre is unable to inform the passenger which causes complaints and inconvenience to the valued customers. This practice is contrary to our SOPs. It is once again reiterated that insertion of passenger contact is mandatory element in PNR at point of Origin, Transit and Turnaround. We have observed that even when contact number is given, in many instances it is not properly inserted in Phone Field at the time of PNR creation but in OSI field, which is not a correct practice. Although above mentioned irregularities are mostly committed by our travel agents but this practice is ultimately resulting in passenger mishandling, complaints and decreased customer loyalty for PIA. As a policy, it is once again stated that any financial liability incurred to PIA as a direct consequence of non-compliance of Code Of Cunduct on account of insertion of passenger contact will be collected from concerned agent along-with fine of PKR1000/Pax or equivalent in local currency. A repeated violation may result in delinking of the agent.
This is for necessary compliance. Please acknowledge.
Warm Regards,
Zakir Hussain
Manager Nepal
Pakistan International Airlines
565-Hattisar, Kathmandu
Nepal
Tel: 00-977-1-4439563/4439565
Fax: 00-977-1-4439564
Mob: 00-977-9851110432
email: ktmuupk@piac.aero
Thursday, May 10, 2012
Circular form Air India
Subject: User
Development Fee at IGI Airport (DEL)
The Airports Economic Regulatory Authority (AERA) in India vide Order No 03/2012-13 dated 20th
April, 2012 has granted permission to levy User Development Fee (UDF) for
passengers departing and arriving from Indira Gandhi
International Airport,
New Delhi (DEL) for travel effective 15th May, 2012.
This charge to be collected on the ticket by all
airlines. The tax is interlineable. The lifting carrier is responsible for
remittance. The fee is inclusive of Service Tax.
This fee is applicable in addition to
the Development Fee (TFC code – YM) charged at IGI Airport, DEL.
Due to introduction of UDF, the Facilitation Component
of Passenger Service Fee (PSF) has been removed. Hence, WO amount applicable
for departure at DEL
is as follows;
IATA has confirmed update on their system and
distributed to all GDS (including SITA) for implementation.
Important Note
We have taken up the issue of collecting UDF on tickets
issued before the fee was implemented in the system as it is not possible to
manually collect UDF. Any further update on this subject will be intimated
through a circular.
Rate of UDF for travel after 1st Apr 2013
will be advised in due course.
Please distribute this circular to all concerned.
Tushar Bhagat
Sr Manager- Industry Affairs
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